What is online review management?

Online review management involves gathering positive reviews for the brand to improvise the online reputation of the brand and keep a check on negative reviews. Negative reviews adversely affect the business that is why it is important to keep negative reviews at bay using modern tools and software.

Why is it important to do online review management?

According to the studies, 80% of the consumers check online reviews and 49% of the consumers buy products and services that have four-star ratings. Today 80% od the business is coming from the internet, that is why it is essential for all kinds of industries and companies to invest in online review management services.

How to keep behind negative reviews?

It is a challenge for every company to always stay on the top and gather positive reviews and feedback from the consumers. Negative reviews can ruin the business and it is inevitable also. Whisskers help its clients by using advanced software and tools to remove negative reviews from the websites.

Online Review Management - Whisskers Marketing

Online Review Management

Online reviews about your brand play a crucial role in today’s digital platforms. The below facts will prove this.

9 out of 10 consumers consider an online review as important as a personal recommendation for buying.
72% of customers consider that positive reviews make them trust a local business more.
92% of users will use a local business with at least a 4-star rating.
Customers will likely spend 31% more on a business with "excellent" reviews.

Your brand can build and maintain a strong digital presence by managing customer reviews online. Whisskers Digital Marketing Agency is a premier agency that offers you an effective online review management process for monitoring and responding to customer reviews about your brand on social media channels and websites.
We help you take command of your brand’s image and online representation and provide a detailed and real-time analysis of your brand’s perception in the social community. Leverage our online review management services to gain an edge over your competitors.

Whisskers Online Review Management Services

Whisskers Digital Marketing Agency manages your brand’s reputation across various online platforms, engage with your customers, and prevents potential crises. Our team also gives insights and safeguards your online reputation. Our efficient online review management strategy helps your business tackle fake or negative reviews and promote positive ones to build a healthy brand image.
Here is how we work:

Monitoring existing reviews

Your brand image gets impacted by every online review your customers post. Whisskers monitors any new reviews posted online about your brand and provides review alert services to our clients. This helps you stay informed about your company's online reputation and master competition with positive reviews.

Profile creation and management

Creating your company's profile on various social media sites and platforms is crucial to post good content regularly using high-ranking keywords and videos. Our review team designs and develops related content that can be shared or liked. This establishes positive brand communication with your audience and enhances your online reputation.

Gather positive reviews

Whisskers initiates the process of gathering positive reviews by proactively providing customer review forms. These forms can be integrated with the company's website and can be accessed through various available devices. This encourages happy customers to give their reviews that can be posted on the company's website.

Removing negative reviews

Customers can post both good and bad reviews about your product or service. You may get negative reviews that can have an adverse effect on your business. Our review experts develop strategies to remove negative reviews using advanced tools and software so that negative reviews don’t appear at the top of websites. We also respond to negative reviews by resolving customer complaints.

Review Analysis & Reports

Our team provides regular review updates about your company’s online reputation. Any new information about how people are rating or reviewing their products and services posted on any site is immediately given to the client. We also summarise customer reviews in monthly reports and provide review analytics and access to the user accounts created to post reviews.

OUR SUCCESS STORIES

Clients in 15 countries across 3 continents

Increase in Traffic through SEO

Ranking for our Clients month on month

Revenue increase for client after SEO

Benefits of Online Review Management

The digital world is full of chatter that surrounds your brand. News media, customer feedback, or influencer content all impact consumer behavior and your brand's online reviews. Managing your reviews becomes crucial so you retain potential customers.

Effective online review management services bring several benefits to your business.

Better connect with customers and offer the right support or response to their queries or complaints.
Monitoring negative reviews to recognize the business problems faced by your current or prospective customers.
Improves your business offerings and the customer's trust and confidence in your brand.
Handle critical reviews before a crisis.
Address negative feedback quickly to solve customer queries and pain points.
Amplify your brand message positively to attract potential customers.
Leverage data-driven insights to improve customer experience and satisfaction.
Improve conversion rates.
Become a brand that customers can trust.

FAQ

What is the customer review management strategy that you follow?

Our customer review management strategy directly correlates with how customer-centric your brand is. We promote consistency in your responses to both positive and negative reviews. Our team gathers and filters reviews by ratings, keywords, sentiment, product, or other customizable fields. We then route them to the right person for an immediate response. This automates the workflow and reduces the impact of negative reviews.

How can I improve my brand’s online review management?

Being proactive is the key to improving your online reputation. You need to s consistently monitor any comment or review about your brand on websites, social media, blogs, or other online platforms. In case of any negative comments, you need to have a strategy to reply effectively. A good review management agency like Whisskers can help you manage your negative brand reviews to minimize the damage to your reputation.

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